Frequently Asked Questions

  • CAN YOU PUT CUSTOM LOGOS ON YOUR PRODUCTS?
    • ABSOLUTELY! IF YOU HAVE A LOGO THAT YOU'D LIKE ON ONE OF OUR ITEMS, SIMPLY SEND IT TO US AT SUPPORT@CUSTOMBREWGEAR.COM ALONG WITH ANY DETAILS AND QUANTITY NEEDED.  WE CAN VERIFY IT WILL WORK FOR LASER ENGRAVING OR FULL COLOR AND GIVE YOU A QUOTE.
  • WHAT ARE THE IMAGE REQUIREMENTS FOR CUSTOM LOGOS?
    • IMAGE RESOLUTION SHOULD BE AT LEAST 600X600 FOR BEST RESULTS. 
    • VECTOR ART SUCH AS ADOBE ILLUSTRATOR (AI), CORELDRAW (CDR), EPS OR EVEN PDF FILES ARE BEST FOR LASER ENGRAVING, BUT WE CAN WORK WITH IMAGE FILES SUCH AS JPEG AS WELL. 
  • CAN YOU MAKE CUSTOM TAP HANDLE SHAPES?
    • YES, ESPECIALLY ON SOME OF THE FULL COLOR VERSIONS. WE CAN CHANGE THE LOGO SHAPE AT THE TOP TO ALMOST ANYTHING. ON THE LASER ENGRAVED VERSIONS IT REALLY DEPENDS ON THE QUANTITY AND DESIGN WANTED. WE ARE HAPPY TO LOOK AT ANY REQUEST AND GIVE YOU A QUOTE.
  • HOW LONG DOES IT TAKE TO GET MY PRODUCT?
    • MOST ITEMS WILL SHIP IN 1-3 BUSINESS DAYS. THEY SHIP USPS PRIORITY, WHICH IS 2-3 DAYS IN THE US AND 6-10 DAYS INTERNATIONAL.
  • CAN YOU EXPEDITE ORDERS FOR RUSH DELIVERY?
    • MOST ITEMS SHIP WITHIN 1-3 DAYS, BUT IF YOU NEED IT QUICKER PLEASE CONTACT US. IF WE CAN DO IT, WE'D BE HAPPY TO AND WILL LET YOU KNOW. YOU CAN ALSO CHOOSE EXPEDITED SHIPPING WHEN YOU CHECK OUT AS WELL. 
  • HOW DO I TRACK MY ORDER?
    • ONCE YOUR ORDER SHIPS YOU WILL RECEIVE A NOTIFICATION EMAIL. THAT EMAIL WILL ALSO CONTAIN THE TRACKING NUMBER FOR YOUR PACKAGE. 
  • DO YOU OFFER WHOLESALE PRICING?
    • WE DO OFFER WHOLESALE OPTIONS AND MOST ITEMS CAN BE MODIFIED FOR YOU SPECIFIC NEED. PLEASE CONTACT US AT SUPPORT@CUSTOMBREWGEAR.COM WITH YOUR REQUEST AND WE CAN SEND A QUOTE.
  • HOW DO I RETURN AN ITEM?
    • IF YOU NEED TO RETURN AN ITEM, PLEASE REVIEW OUR RETURN POLICY AND USE OUR SIMPLE RETURN FORM.
  • DO YOU SHIP INTERNATIONALLY?
    • YES, WE SHIP TO CANADA, AUSTRALIA, AND THE UK.
  • DO YOU OFFER COUPON CODES?
    • WE DO OFFER COUPON CODES DURING CERTAIN TIMES OF THE YEAR. PLEASE JOIN OUR NEWSLETTER TO GET UPDATES ON NEW PRODUCTS AND NOTIFICATIONS OF COUPON CODES.